Glitches aside, the service has been well received by both eFax and HP customers. As of April 2015, HP has said it has worked with eFax’s parent company, j2 Global, to identify and fix the problem, which was due to an updated security protocol. HP did have an issue with its eFax-supported printers earlier this year that left customers with the eFax models unable to use eFax to send faxes from their printers, although incoming faxes were not affected.
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The Pro plan includes 200 inbound and 200 outbound pages each month for $19.95 per month, or $16.63 with the annual plan. Plus includes 150 inbound and 150 outbound pages per month for $16.95 per month, or $14.13 with the annual discount. Some HP users complained that signing up for a paid account through the printer was difficult.ĮFax has two paid subscription tiers, Plus and Pro. If you think you’re going to be doing a higher volume of faxing through your printer and eFax, it makes sense to sign up separately through eFax and use your account with the HP printer. Based on reviews, HP did work with those customers to resolve the issue.
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However, some users have complained that eFax automatically charged them for an upgrade when they used the free version. It’s also possible to use the free account that comes with the HP and eFax partnership on the eFax site, separately from the printer. As long as the printer is connected to a wireless network, it should only take a few minutes to get a fax number. If you’re looking for low-volume faxing and will use 20 pages or fewer each month, it’s probably easiest to sign up through the printer’s touchscreen. Which method you choose depends on your faxing needs. You can either sign up for eFax through the printer, or sign up separately through eFax and use the account with the printer. The partnership allows you to get limited free faxing through the HP printer – 20 free incoming or 20 free outgoing pages per month – or to simply use the printer’s touchscreen to send faxes through a paid eFax account.
The printers that support eFax are the Envy 110 and 114, The Photosmart 75, and the Photosmart eStation.
HP makes a line of printers, the All-In-One series, that are set up to link users directly to an eFax account.
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